Terms | SmartRent

SmartRent® Service Agreement and Terms of Service

Last Modified: September 15, 2025.

You must read through the Terms before you can click on “I Agree.” By clicking in the checkbox and the “I Agree” button or executing an order, you are agreeing to be bound to these Terms. You will not be permitted to access the Services, Network, or use the Site unless you click “I Agree”. If you do not agree, do not click “I Agree.”

1. Introduction

SmartRent Technologies, Inc. (“SmartRent,” “we,” “our,” or “us”) provides access to the www.smartrent.com website (“Site”), our WiFi network (“Network”), and the services or Network offered by SmartRent at the single-family house, student rental, apartment and/or apartment complex (“Property”) where you visit, park, work, or live (collectively, the “Services”). Reference to the Site and/or Services also includes the content, services, and any software that SmartRent provides that allows you to access and use the Site and/or Services from a Mobile Device (“Mobile Device”).

SmartRent does not guarantee up-time or specific rates of speed for the Services. SmartRent has no control over information obtained through the Services and cannot be held responsible for its content or accuracy. We do not guarantee the Site and/or Services will be available at all times or the quality of its performance. You agree that you assume all risk associated with your use of the Site and/or Services.

This SmartRent Services Agreement and Terms of Service (“Agreement”) is a legal document and is binding on the parties, and your use of the Network is conditioned upon your acceptance and agreement to the terms herein. Please read it carefully to make sure you understand the obligations that it creates. The Agreement governs your access to and use of the Network, Services, and the Site, and the contents therein.

SmartRent reserves the right to amend, alter, or modify the Agreement at any time without advance notice of such changes. In the event we make material changes to this Agreement, we will provide you with notice, addressed to the email address you provided. It is your sole responsibility to ensure that the email address provided is active and can receive emails from us, and SmartRent will not be liable for your failure to receive notices sent to a properly addressed email.

By using the Site and/or Services, you agree to be bound by the terms of this Agreement on behalf of yourself and all members of your household, staff, employees, and others who use the Services under your account. If you do not accept the terms of this Agreement, you may not use the Services.

2. Assumption of Risk

You are responsible for ensuring that all devices or equipment you use to connect to the Network are running up-to-date anti-virus software. You acknowledge you are aware that your failure to maintain proper safeguards on any device or equipment connected to the Internet through the Network, which may expose it to worms, viruses, Trojan horses, denial-of-service attacks, intrusions, packet-sniffing, and other abuses by third parties.

You understand that wireless Internet access is inherently not secure, and you should adopt appropriate security measures when using the Network. You are solely responsible for the security of your equipment that you use to access and use the Network.

3. Purchases and Payment

3.1. Payment for Network Connectivity

This section is only applicable if you are required to pay for access to the Network pursuant to a separate agreement with SmartRent or your Landlord.

3.1.1. Payment to Landlord

If payment is collected by your Landlord, then in consideration for providing access to the Network, you agree to pay your Landlord the amount due for the Network Connectivity service you elected, and further agree to abide by the payment schedule and terms established with your Landlord. Network service termination will be processed in accordance with the terms established with your Landlord.

3.1.2. Payment to SmartRent

If payment is collected by SmartRent, then in consideration for providing access to the Network, you hereby agree to pay SmartRent monthly the amount due for the Network Connectivity service you selected in accordance with the SmartRent Network Connectivity Payment Terms. Those SmartRent Network Connectivity Payment Terms will remain in effect until your subscription to the Network expires or otherwise terminates.

3.2. Payment for Product Purchases

If applicable, you agree to pay all fees or charges to your account for any product purchases you make through the Services. SmartRent will charge your payment method when your item ships. If you do not pay on time or if we cannot charge your credit card, PayPal, or other payment method for any reason, we reserve the right to either suspend or terminate your access to the Service.

You expressly agree and permit SmartRent to bill you for the applicable fees, any applicable tax, and any other charges you may incur in connection with purchases made through the Service, and the fees will be billed to your account. If you have a balance due on any account, you agree that SmartRent may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees. Refunds for any purchased items through the Services will be in accordance with such purchased items’ product warranties provided by the manufacturer of such product.

4. Network Registration Responsibilities

As part of completing your registration for access to the Network, you must establish an identity with your email address by selecting a password. You are solely responsible for maintaining the confidentiality of your username and password. You agree to take all reasonable measures necessary to ensure that your username and password is not used by another person. You agree that you are solely responsible for the use of your computer, devices, password, name, or username in connection with the Network by anyone other than yourself, and for ensuring that any such person does so in accordance with this Agreement.

5. Equipment for Network Access

To use the Network, you must meet the minimum computer, device, in-home network, and system requirements as identified by SmartRent.

Computer Equipment: The minimum equipment configuration standards may change from time to time and SmartRent is not responsible for supporting any equipment. If you are using equipment such as modems, gateways, routers, or wireless cards provided to you by SmartRent, you acknowledge that such equipment may require updates and/or changes from time to time and that you may be required to perform such updates and/or changes, as instructed by us. Notwithstanding the foregoing, you hereby authorize SmartRent to perform updates and/or changes to such equipment, on-site or remotely from time to time as we deem necessary.

Software: SmartRent does not support third party software or firmware. Any and all software and firmware provided by SmartRent for Network access is the property of SmartRent and/or its licensors. SmartRent hereby grants you a nonexclusive, nontransferable license to install and use on your equipment the software for use solely in connection with the use of the Network. Upon any termination of your access to the Network, this license will terminate.

No Technical Assistance: SmartRent does not provide technical assistance for the equipment or any software, including but not limited to gaming systems. Any questions concerning the equipment or software should be directed to the manufacturer of that product. Unless you have entered into an equipment service agreement with SmartRent, SmartRent is not responsible for the operation or support, maintenance, or repair of any equipment, software, or services that you use in connection with accessing the Network.

6. Monitoring and Enforcement of Access

SmartRent, in its sole discretion, will determine whether your use of the Network, Services and/or the Site is in compliance with the Agreement. To determine such compliance, SmartRent may take actions, including but not limited to:

• ​Monitor your use of the Services and the Site for any purpose in our sole discretion and as SmartRent sees fit.
• ​Take any action SmartRent deems necessary if we believe your conduct on the Services or the Site violates the Agreement and/or could create liability for SmartRent.
• ​Disclose your identity or other information about you to any third party who claims that material you posted on the Site or Services violates their rights, including without limitation, their intellectual property rights or their right to privacy.
• ​Take legal action, including without limitation, referral to law enforcement, for any illegal use of the Services or the Site.
• ​Terminate or suspend your access to all or part of the Services and/or the Site for any or no reason, including without limitation, any violation of this Agreement.

7. Prohibited Uses

As an express condition to your use of the Network, Services, or the Site, you understand, acknowledge, and agree that you will not:

• ​Send, knowingly receive, upload, download, use, or re-use any material which violates the rights of any individual or entity or is illegal.
• ​Use it for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way, including without limitation, by exposing them to illegal or inappropriate content, asking for personally identifiable information, or otherwise.
• ​Transmit, or procure the sending of, any advertising or promotional material, including without limitation, any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
• ​Impersonate or attempt to impersonate any person or entity.
• ​Engage in conduct that restricts or inhibits anyone’s use or enjoyment of the Services or the Site, or which, as determined by us, may harm SmartRent or users of the Services or the Site or expose them to liability.
• ​Use it in any way that violates any applicable federal, state, local, or international law or regulation (including without limitation, any laws regarding the export of data or software to and from the US or other countries).
• ​Use it in any manner that could disable, overburden, damage, or impair the Services or the Site or interfere with any other party's use of the Services or the Site, including without limitation, their ability to engage in real time activities through the Services and the Site.
• ​Use an automated device, process or means, including but not limited to a bot or worm, that can access Services or Site resources, for the purpose of monitoring or copying any Network traffic, Services activity, or Site activity.
• ​Use any manual process to monitor or copy any Network traffic or resources available on the Network or for any other unauthorized purpose without our prior written consent.
• ​Interfere with the proper working of the Services or the Site.
• ​Introduce malware such as viruses, trojan horses, worms, logic bombs, or other software or material which is malicious or can be technologically harmful to the proper operation of the Services or the Site.
• ​Gain unauthorized access to, interfere with, damage, or disrupt any part of the Services, the Site, or any server, computer, database, or other resource or element connected to the Services or the Site.
• ​Violate, attempt to violate, or knowingly facilitate the violation of the security or integrity of the Services or the Site.
• ​Connect to “Peer to Peer” file sharing networks or download large files, such as CD ISO images.
• ​Access another person's computer, computer account, files, or data without permission.
• ​Attempt to circumvent or subvert system or network security measures.
• ​Create or run programs that are designed to identify security loopholes, to decrypt intentionally secured data, or to gain unauthorized access to any system.
• ​Use any means to decode or otherwise obtain restricted passwords or access control information.
• ​To otherwise attempt to interfere with the proper working of the Services or the Site.

This list is illustrative and shall not be deemed exhaustive of our rights.

In the event of a violation of these Prohibited Uses, SmartRent reserves the right to: (a) terminate access to your account, your ability to post to the Site (or use the Services); and (b) refuse, delete, or remove any Submissions, with or without cause and with or without notice, for any reason or no reason, or for any action that SmartRent determines is inappropriate or disruptive to the Site or the Services, or to any other user of the Site and/or Services. SmartRent may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at our discretion, SmartRent will cooperate with law enforcement agencies in any investigation of alleged illegal activity on this Services and Site or on the Internet.

8. Content Standards

As an express condition to your use of the Network, Services, or the Site, you understand, acknowledge, and agree that you will not use the Network, Services, or the Site to send, knowingly receive, upload, download, use, or re-use any content which:

• ​Contains any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
• ​Promotes sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• ​Infringes any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
• ​Violates the legal rights (including without limitation the rights of publicity and privacy) of others or contains any material that could give rise to any civil or criminal liability under applicable laws or regulations.
• ​Is intended to or is reasonably likely to deceive any person.
• ​Promotes any illegal activity, or advocates, promotes, or assists any unlawful act.
• ​Causes annoyance, inconvenience, or needless anxiety or is likely to upset, embarrass, alarm, or annoy any other person.
• ​Impersonates any person or misrepresents your identity or affiliation with any person or organization.
• ​Involves commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.
• ​Gives the impression that they emanate from or are endorsed by us or any other person or entity if this is not the case.

This list is illustrative and shall not be deemed exhaustive of our rights.

In the event of a violation of these Content Standards, SmartRent reserves the right to: (a) terminate access to your account, your ability to post to the Site (or use the Services); and (b) refuse, delete, or remove any Submissions, with or without cause and with or without notice, for any reason or no reason, or for any action that SmartRent determines is inappropriate or disruptive to the Site or the Services, or to any other user of the Site and/or Services. SmartRent may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at our discretion, SmartRent will cooperate with law enforcement agencies in any investigation of alleged illegal activity on this Services and Site or on the Internet.

9. Site or Services Submissions

You are responsible for the information, opinions, messages, comments, photos, videos, graphics, sounds, and other content or material that you submit, upload, post, or otherwise make available on or through the Site (each a “Submission”) and through the Services. When you provide Submissions, you agree that those Submissions shall not be in violation of any provision in this Agreement. You may not upload, post, or otherwise make available on the Site or Services any material protected by copyright, trademark, or any other proprietary right without the express permission of the owner of such copyright, trademark, or other proprietary right owned by a third-party, and the burden of determining whether any material is protected by any such right is on you. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights, violation of contract, privacy or publicity rights, or any other harm resulting from any Submission that you make. You have full responsibility for each Submission you make, including its legality, reliability, and appropriateness.

Unless otherwise explicitly stated herein or in SmartRent’s privacy policy, you agree that any Submission provided by you in connection with the Site and the Services is provided on a non-proprietary and non-confidential basis. You hereby grant SmartRent a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide license (including the right to sublicense through multiple tiers) to use, reproduce, process, adapt, publicly perform, publicly display, modify, prepare derivative works, publish, transmit, and distribute each of your Submissions, or any portion thereof, in any form, medium, or distribution method now known or hereafter existing, known, or developed, and authorize others to use the Submissions. SmartRent may modify or adapt your Submissions in order to transmit, display, or distribute them over computer networks and in various media and/or make changes to the Submissions as necessary to conform and adapt them to any requirements or limitations of any networks, devices, services, or media.

You agree to pay for all royalties, fees, damages, and any other monies owing to any person by reason of any Submissions posted by you to or through the Site or the Services.

10. Proprietary Rights

SmartRent is a registered trademark of SmartRent in the United States. Other trademarks, names and logos on the Site are the property of their respective owners.

Unless otherwise specified in this Agreement, all information and screens appearing on the Site and Services, including documents, services, site design, text, graphics, logos, images, and icons, as well as the arrangement thereof, are the sole property of SmartRent, Copyright © of SmartRent. All rights not expressly granted herein are reserved. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner or license.

The Mobile Application software that is provided to you through the Site and Services and related documentation are “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, if you are a government entity, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished rights reserved under the copyright laws of the United States.

11. Intellectual Property Infringement & DMCA Notification

SmartRent respects the intellectual property rights of others, and requires users of the Site, Services and/or Network to do the same. SmartRent may, in appropriate circumstances and at our discretion, terminate Services and/or access to the Site or Services for users who infringe the intellectual property rights of others. If you believe that your work is the subject of copyright infringement and/or trademark infringement and appears on our Site or through the Services, please provide SmartRent's designated agent the following information:

• ​A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• ​Identification of the copyrighted and/or trademarked work claimed to have been infringed, or, if multiple works at a single online site are covered by a single notification, a representative list of such works at that site;
• ​Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled at the Site or the Services, and information reasonably sufficient to permit SmartRent to locate the material;
• ​Information reasonably sufficient to permit SmartRent to contact you as the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted;
• ​A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright and/or trademark owner, its agent, or the law; and
• ​A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

SmartRent’s agent for notice of claims of copyright or trademark infringement on the Services and Site can be reached as follows:

SmartRent Legal Department

6811 E. Mayo Blvd

Fourth Floor

Phoenix, AZ 85054

Email: legal@smartrent.com

Please also note that for copyright infringements under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to individual liability.

11.1. Submitting a DMCA Counter-Notification

If removal to copyright-protected material that you provided is required pursuant to a valid DMCA take-down notice, SmartRent will notify you that such material has been removed or access disabled. If you receive such notice, you may provide a counter-notification in writing to SmartRent’s designated agent that includes the following information:

• ​Your physical or electronic signature;
• ​Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
• ​A statement from you under the penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
• ​Your name, physical address, and telephone number, and a statement that you consent to the jurisdiction of a court for the judicial district in which your physical address is located, or if your physical address is outside of the United States, for any judicial district in which SmartRent may be located, and that you will accept service of process from the person who provided notification of allegedly infringing material or an agent of such person.

11.2. Termination of Access for Infringement

SmartRent reserves the right, in its sole discretion, to terminate the account or access of any user of the Site, Network, or Services who is the subject of or receives repeated DMCA or other infringement notifications.

12. Advertisements and Third-Party Links

The Site and Services may be linked to other websites that are not SmartRent sites, including payment processing services that we work with to facilitate your purchase of any products on the Site and Services (all such sites, the “Third-Party Sites”). Certain areas of the Site and Services may allow you to interact and/or conduct transactions with such Third-Party Sites, and, if applicable, allow you to configure your privacy settings in your Third-Party Site account to permit your activities on the Site and Services to be shared with your contacts in your Third-Party Site account, and in certain situations, you may be transferred to a Third-Party Site through a link that may appear that you are still on the Site and Services. In any case, you acknowledge and agree that the Third-Party Sites may have different privacy policies and terms and conditions and/or user guides and business practices than SmartRent, and you further acknowledge and agree that your use of such Third-Party Sites is governed by the respective Third-Party Site privacy policy, terms and conditions, and/or user guides. You hereby agree to comply with any and all terms and conditions, users guides, and privacy policies of any of Third-Party Sites. SmartRent has no control over Third-Party Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of such Third-Party Sites. Without limiting any other provision in this Agreement, you agree that SmartRent WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY GOODS, SERVICES, INFORMATION, RESOURCES, AND/OR CONTENT AVAILABLE ON OR THROUGH ANY THIRD-PARTY SITES AND/OR THIRD-PARTY DEALINGS OR COMMUNICATIONS, OR FOR ANY HARM RELATED THERETO, OR FOR ANY DAMAGES OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OR RELIANCE ON THE CONTENT OR BUSINESS PRACTICES OF ANY THIRD-PARTY. Though the Site and Services may include advertisements for other services or products, any reference on the Site and Services to any product, service, publication, institution, organization of any third-party entity or individual does not constitute or imply SmartRent’s endorsement or recommendation of such product, service, publication, institution, organization.

13. Mobile Applications

SmartRent makes available Mobile Applications to allow for access to the Site and the Services via a user’s Mobile Device. To use the Mobile Application, you must have a Mobile Device that is compatible with the mobile service provider. SmartRent does not warrant that the Mobile Application will be compatible with your Mobile Device.

SmartRent hereby grants to you a non-exclusive, non-transferable, revocable license to use an object code copy of the Mobile Application for one registered account on one Mobile Device owned or leased solely by you, for your personal use. You may not: (i) modify, disassemble, decompile or reverse engineer the Mobile Application, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Mobile Application to any third-party or use the Mobile Application to provide time sharing or similar services for any third-party; (iii) make any copies of the Mobile Application; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Mobile Application, features that prevent or restrict use or copying of any content accessible through the Mobile Application, or features that enforce limitations on use of the Mobile Application; or (v) delete the copyright and other proprietary rights notices on the Mobile Application.

You acknowledge that SmartRent may, from time-to-time issue upgraded versions of the Mobile Application and may automatically electronically upgrade the version of the Mobile Application that you are using on your Mobile Device. You consent to such automatic upgrading on your Mobile Device and agree that this Agreement will apply to all such upgrades.

The foregoing license grant is not a sale of the Mobile Application or any copy thereof, and SmartRent and its third-party licensors or suppliers retain all right, title, and interest in and to the Mobile Application (and any copy of the Mobile Application). Standard carrier data charges may apply to your use of the Mobile Application.

The following additional terms and conditions apply with respect to any Mobile Application that SmartRent provides to you designed for use on an Apple iOS-powered Mobile Device (an “iOS App”):

• ​You acknowledge that this Agreement is between you and SmartRent only, and not with Apple, Inc. (“Apple”).
• ​Your use of SmartRent’s iOS App must comply with Apple's then-current App Store terms of service.
• ​SmartRent, and not Apple, is solely responsible for our iOS App and the Services and Content available thereon. You acknowledge that Apple has no obligation to provide maintenance and support services with respect to our iOS App. To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to our iOS App.
• ​You agree that SmartRent, and not Apple, is responsible for addressing any claims by you or any third-party relating to our iOS App or your possession and/or use of our iOS App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation, and all such claims are governed solely by this Agreement and any law applicable to us as provider of the iOS App.
• ​You agree that SmartRent, and not Apple, shall be responsible, to the extent required by this Agreement, for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim related to our iOS App or your possession and use of our iOS App.
• ​You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.